Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Life Perfumed.
We aim to process and deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how your order will be processed, shipped and delivered within South Africa.
1. Delivery Area
We currently deliver throughout the Republic of South Africa.
At this time, we do not offer international shipping.
2. Courier Partner
Orders are shipped using The Courier Guy or another reputable courier service should circumstances require.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available, so that you can monitor the progress of your delivery.
3. Order Processing
Orders are processed during normal business hours:
Monday to Friday
08:30 – 16:00
Orders placed after business hours, on weekends or on public holidays will be processed on the next business day.
We aim to dispatch all in-stock orders within 4–5 business days after payment has been successfully confirmed.
During product launches, promotional periods, festive seasons or other peak shopping periods, dispatch times may be slightly longer.
If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.
4. Delivery Timeframes
Estimated delivery times after dispatch are:
Major Centres
1–2 business days
Regional Areas
2–3 business days
Remote or Rural Areas
3–5 business days or longer, depending on the delivery location.
These delivery times are estimates only and are not guaranteed.
Courier delays may occur due to weather, public holidays, peak periods, industrial action, road closures, operational issues or other circumstances beyond our reasonable control.
5. Shipping Charges
Shipping charges are calculated during checkout based on your delivery address and the applicable courier rates at the time of purchase.
From time to time, Life Perfumed may offer free shipping promotions or other delivery offers.
Any promotional shipping offer will be subject to the terms and conditions advertised at the time of the promotion.
6. Order Tracking
Once your order has been dispatched, you may receive:
- A shipping confirmation email;
- A tracking number or tracking link; and
- Courier tracking updates where available.
If you have not received your tracking information within two business days after your order has been dispatched, please contact us at:
7. Delivery Address
Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.
This includes:
- Full name;
- Street address;
- Suburb;
- City or town;
- Postal code; and
- Contact telephone number.
Life Perfumed cannot be held responsible for delivery delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to assist where the order has not yet been dispatched.
Once an order has been handed to the courier, we cannot guarantee that an address change will be possible.
8. Failed Deliveries
If nobody is available to accept delivery, the courier may:
- Attempt redelivery;
- Contact you to arrange an alternative delivery time;
- Deliver the parcel to a designated collection point or depot; or
- Return the parcel to Life Perfumed.
If a parcel is returned to Life Perfumed because of an unsuccessful delivery, refusal of delivery or an incorrect or incomplete address supplied by the customer, additional delivery charges may apply if the parcel needs to be resent, where permitted by law.
9. Inspection Upon Delivery
Please inspect your parcel as soon as reasonably possible after delivery.
Our products include glass bottles and fragrance oils, and we take care when packaging them for transportation.
If your parcel appears to be damaged, leaking, tampered with or contains an incorrect product, please notify us within 48 hours of receiving your order where possible.
Email:
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the parcel, packaging and product where applicable.
The 48-hour notification period helps us investigate courier-related issues quickly and does not limit any statutory rights you may have in relation to defective goods.
10. Damaged Products
If a product arrives damaged or has leaked during delivery, please do not continue using the product.
Please take clear photographs of:
- The outer packaging;
- The internal packaging;
- The damaged product; and
- Any visible leakage or damage.
Contact us at hello@lifeperfumed.com so that we can investigate the matter and assist you in accordance with our Refund & Returns Policy and applicable South African consumer law.
11. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and photographs of the products received.
We will investigate the issue and, where appropriate, arrange for the correct product to be supplied or provide another appropriate remedy.
12. Risk and Ownership
Ownership of the goods remains with Life Perfumed until payment has been received in full.
Risk in the goods passes in accordance with applicable South African law.
Nothing in this section is intended to limit or exclude any consumer rights provided by applicable legislation.
13. Delivery Delays
While we work closely with our courier partners to ensure prompt delivery, Life Perfumed cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather;
- Natural disasters;
- Civil unrest;
- Industrial action;
- Power outages;
- Road closures;
- Public holidays;
- Courier operational delays;
- High-volume periods; or
- Other events beyond our reasonable control.
Where a significant delivery delay occurs, we will make reasonable efforts to assist with enquiries through the relevant courier.
14. Delivery Availability
Deliveries are generally made during normal courier operating hours, Monday to Friday.
Weekend and public holiday deliveries may not be available in all areas.
Delivery times and delivery attempts are determined by the relevant courier and cannot be guaranteed.
15. Collection
At present, Life Perfumed does not offer in-store collection or collection from our premises.
If collection becomes available in the future, the applicable collection terms will be communicated on the Website.
16. International Shipping
At this time, Life Perfumed does not offer international shipping.
We currently deliver only within the Republic of South Africa.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Life Perfumed
Email: hello@lifeperfumed.com
Website: www.lifeperfumed.com